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DealerTeam

Default Service Contract missing External Identifier

When a Deal is pushed to DealerTrack and includes a Default Service Contract, external identifiers are used to retrieve further information inside the DMS.

Goal

Learn how to address the warning message when external identifiers are not set on a default service contract. 

Default Service Contract

A Service Contract becomes default when the check boxes 'Default on Retail Deals' and 'Contract Template' are checked. A default Service Contract does not need to exist in order to push a deal to DealerTrack.  

However, a warning message will occur when a default Service Contract has been established but does not have the SD Record Key and External ID set. The two external identifiers are referenced inside DealerTrack to retrieve further information about the Service Contract and connect it to the deal.     

  

Tutorial Video: Warning Message - Default Service Contract does not have External Identifiers set